Terms & Conditions

Terms and conditions for international orders (delivery outside Finland).

www.ke-hu.com online store operating in Finland (European Union). Customer service is available in English or Finnish.

1.How to order

The client must be 18 years of age, or he must have a guardian's consent for placing an order.

Please check your order carefully before payment, so that the colors, quantities and sizes of the products are correct. Also check the accuracy of the delivery address. Unfortunately, we can not take responsibility due to an incorrect address information.

You will receive automatic order confirmation e-mail after successful order.
All our prices include VAT 24%. Ke-hu online shop prices are valid until further notice.
Customer is responsible for customs clearance and payments for orders outside EU (European Union).

2. Payment

1. You can pay your order by using safe and fast PayPal. More information www.paypal.com

2. Other payment option is called “Paytrail” that provides credit card and other payment options safely and fast.

3. Orders Shipping

International orders are packed and usually sent within 3-4 business days.

Delivery time varys within different countries. Here are average delivery times informed by the service provider. We unfortunately can not gurantee or affect the delivery time after the parcel is handed for delivery.

We ship our orders via Priority Post.

Average delivery times, may vary (does not include the packing time)

ESTONIA, SWEDEN, DENMARK, POLAND, LATVIA, LITHUANIA 3-4 working days (Post)
NORWAY
4-5 working dayds (Post)

GERMANY, LUXEMBOURG, NETHERLANDS, BELGIUM, AUSTRIA
4-6 working days (Post)

FRANCE, SWITZERLAND, CZECH REPUBLIC, HUNGARY, SLOVAKIA, SLOVENIJA, MONACO
4-6 working days (Post)

IRELAND, ITALY, SPAIN, CROATIA,
5-7 working days (Post)

ICELAND
4-5 working days (Post)

USA
6-8 working days (Post)

JAPAN
7-9 working days (Post)

SOUTH AFRICA
8 working days (Post)

Delivery to United Kingdom is not currently available (due Brexit).

Please note customs clearance procedure outsice EU area may effect on the delivery time.

We provide tracking ID, but please note it is not guranteed that tracking is available at your country.

We are not rensponsible for lost deliveries on countries on wichs Post does not provide tracking ID information.

Delivery has occurred when the customer has received an order or notification that the order is picked up from the post office.

4. Unclaimed delivery

If the customer does not claim the delivery, customer is responsible for the costs it causes to the seller.

5. Refunds

Customer has right to return unused an clean product within 14 days.

Please note! We do not refund shipping costs (send or return) in international orders (outside Finland).

Please check our products correctness immediately upon their arrival, even if the product is not goint to be used immediately. In case of return, customers are asked to contact the seller as soon as possible to info@ke-hu.fi

Please mention your contact details as well as the order number.

The product and its packaging must be intact. The returned product must be packed in the original packaging and must include all of the material supplied with the product.

6. Damaged parcel

We try to pack products carefully.

The customer should check the condition of the package when order is received from Post. If package appears to be damaged in transport, you should open it when delivery officel is still present. And you should report damaged product to seller and to the Post.

7. Liability

We are not responsible for any indirect or direct or other damage related to the order, product, delivery or product once the order is delivered.  Disputes are resolved in accordance with Finnish law.

We can not take respobsibility  for delays caused by force majeure beyond our influence, such as war, strike, natural disaster, decision of the authorities or other general disturbance.

7. Amendment of Terms

Ke-hu reserves the right to change the online ordering and delivery terms. Real-time order and delivery conditions can be found in this document. By placing an order you agree to these terms and conditions.

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